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Zendesk Introduction
I use Zendesk as my ticketing support system. So easy to use and it will make for a great customer experience. In this video, I’ll introduce (not how to) you to Zendesk and it’s features.
Lesson Times:
0:00 Say Hello Zendesk Introduction
1:12 Pricing Explained Usually – Zendesk could make it easier
2:49 Zendesk Walk Around – 1st Look
10:43 1st Ticket Full Process Example – Widget Entry
17:04 Email Support 2nd Email – Email Example
22:10 Customer Support Email Setup Explained
24:00 Zendesk Guide/Knowledge-base Introduction
32:46 Zendesk Chat Introduction
40:31 Zendesk Conclusion and questions